EastHORN Clinical Services is one of the leading clinical research organisations (CRO) in Europe. We operate in over 20 countries in the region with an experienced staff comprised largely of physicians and PhDs. We serve global pharmaceutical and biotechnology companies in the development of new medicines and modern medical technologies. The company has operations throughout Europe and since starting over 13 years ago, we have expanded significantly.

Our international clients value our enthusiastic, flexible and quality-focused professional approach to meeting their needs, and we are continuing to grow further. To support our future development, we are currently looking for a full time

ICT Technician

Job Summary:

  • Provides end user support for Windows and Mobile devices (installation, configuration, troubleshooting)
  • Assists in overall administration of IT Infrastructure
  • Executes delegated, IT related tasks for the HR, QA and Finance Department

Job Responsibilities:

  • Provides first response to PC and software problems triggered by staff requests
  • Provides testing and monitoring of IT assets
  • Provides support for software/services used by HR, QA and Finance Department
  • Performs self-training and maintains up to date knowledge regarding all employed systems
  • Works according to company policies and SOPs
  • Becomes familiar with all facets of IT services for a distributed multinational CRO
  • Solves business challenges in a highly-regulated environment with modern technologies
  • Daily availability during business hours in time zone CET

Practical Work Aspects:

  • EastHORN is a distributed multinational CRO operating in CEE. The workforce is around 120 people located in several countries
  • Each country’s staff is partially office and home based. Field activities of staff are crucial to business processes
  • EastHORN’s main ICT objectives are the support of staff in the adoption of new technologies and to facilitate highly efficient workflows
  • EastHORN is frequently audited and must comply with clients’ standards and GCP regulations regarding its IT infrastructure
  • Work day consists of on-demand support during business hours and other IT tasks that are performed during support standby times or at flexible times according to business needs
  • Work is performed under supervision of an ICT Manager; a progressive increase in responsibilities is foreseen
  • Work from Home office is possible

Job Skills & Qualifications:

  • Good verbal and written English
  • Good team player, courteous IT support
  • Keen attention to detail
  • Willingness to learn and adapt
  • Highly developed sense of confidentiality
  • Advanced Windows skills
  • Advanced knowledge of network technologies, and cloud services


  • Previous work experience in help desk is an advantage
  • Job training or academic degree in IT related field is an advantage
  • G-Suite and Office 365 knowledge is an advantage


  • Involvement in ICT decision making
  • Work in a young and professional English-speaking team
  • Work in a dynamic and interesting work environment
  • Work in a fast-growing company with flat organizational hierarchies
  • Competitive remuneration
  • Full time employment, in average 40 working hours per week, flexible work location and working times, unlimited contract

Before you apply to this job announcement, please make sure that you insert at the beginning of your CV the following Consent Statement, with which you agree your application and personal data to be processed and stored by EastHORN for the purposes of this recruitment process:

I hereby agree for processing my personal data, included in my job application, for the purposes of recruitment process, according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, unified text published in the Official Journal of the European Union of 4 May 2016.

If you are an reliable and positive individual who would like to be part of, and to contribute to the further success of an expanding young Company within a meaningful and growing market, please apply today by sending your CV and cover letter in English to careers@easthorn.eu or complete the form below:

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